FAQ

Most of our pieces are made from stainless steel or sterling silver, both of which are resistant to rust and tarnish. That means you can wear them daily, through hand-washing, workouts, or a little rain without worry. We still recommend avoiding harsh chemicals and saltwater to keep your jewelry shining beautifully for years. Keep an eye out for products that are not made of stainless steel or sterling silver as they will not be resistant to rust and tarnish.

Yes! We offer worldwide shipping, and rates are calculated at checkout. Delivery times may vary depending on your location.

To keep your jewelry looking its best, gently wipe it with a soft cloth after wearing and store it in a dry place, ideally in a jewelry pouch. Avoid prolonged contact with water or strong cleaning agents to preserve its natural shine.

Shipping times depend on your location. Within the USA, our shipping is the quickest, being a few days to 1 week. After ordering, you’ll receive a tracking number with updates on your shipment and an expected delivery estimate. Orders are typically processed within 2–4 business days.

If you need any assistance with estimating shipping times, and are in a rush for an occasion, please email us (iynaveinjewelry@gmail.com) or Instagram Message us (@iynavein) with your full address and we can try our best to assist you.

Pre-ordered items typically take up to 3 weeks to arrive to us before we ship them out. Once your order is ready to ship, delivery within the USA usually takes an additional 1–2 weeks, depending on your location. We’ll keep you updated every step of the way!

We currently don’t guarantee returns or exchanges, as each piece is carefully made and inspected before shipping. However, if you experience any issues with your order, please don’t hesitate to email us (iynaveinjewelry@gmail.com) we’re always happy to help find a solution where possible.