Cancellation policy

We do not accept order cancellations once an order has been placed and confirmed.

• All orders are final after the time of purchase.
• Pre-order items are strictly non-cancellable and non-refundable once the order is placed, as they are produced or allocated specifically for each customer.
• Due to the nature of pre-orders, we are unable to modify, cancel, or refund these orders at any stage after checkout.

If you need to make changes to your order (such as updating a shipping address), please contact us within 24 hours of placing your order and we will do our best to accommodate where possible. Changes are not guaranteed after this window.

Please note that international orders may be subject to customs duties or import fees, which are determined by your local customs authority and are the responsibility of the customer. These charges are outside of our control and are not grounds for cancellation or refund.

By completing your purchase, you acknowledge and agree to this policy.